Coastal Valley Veterinary Services

PO Box 1015
Old Lyme, CT 06371


COVID – 19 Protocols Adopted 3/16/2020

Considering the current ongoing pandemic, the following practices will be adopted by Coastal Valley Veterinary Services (CVVS). We are also trying to limit in-person visits to urgent or medically necessary issues, or public health concerns (i.e. rabies vaccines). These practices are for your safety and ours. If you have any questions, please do not hesitate to contact us.

1. While at this time we all are feeling healthy, if I or any of my staff members start to show any clinical signs of COVID-19 then all subsequent appointments will be cancelled or postponed.

2. If you or a family member are sick, even if the signs are mild, or if you are quarantined after a known exposure or after travel, please reschedule your appointment. If your pet needs to be seen urgently, please call and I will try to help as much as I can via telemedicine or other options. Please note that telemedicine is only available to current clients with whom CVVS has a valid veterinary-client-patient relationship.

3. We will maintain a 6-foot distance between a client’s 2-legged family members and ourselves, as recommend by the CDC guidelines for “social distancing.” We realize this is difficult and awkward, especially since we are normally very warm and hugging-type people, but nevertheless very important. Please consider letting us know if you are immunocompromised.

4. All appointments will take place outside or in a garage. It is recommended that appointments for indoor-only cats be delayed until quarantine measures have been relaxed; if a feline patient needs to be seen urgently, please call for further advice.

5We may call you ahead of your appointment time to gather pertinent history and any concerns or questions over the phone, in order to minimize contact and exposure. We may ask to call you after the appointment as well, to discuss treatment plans or recommendations, if applicable.

6If we do not have a recent weight on your pet we ask that you provide this information ahead of time – cats and small/medium dogs can be weighed while you hold them and step on a bathroom scale and then subtract your weight without the pet on the same scale, and larger dogs can be estimated. We will not be using our scale.

7We will bring only the equipment and tools absolutely necessary to the exam, and non-disposable equipment (such as the stethoscope) will be thoroughly disinfected between patients.

8. We will wear masks and ask that any family member involved in the appointment also wear a mask.

Revised: 5/27/20 by ejh